FAQ
Q: Are Roomzera products safe and durable for everyday use?
A: Yes! All Roomzera sofas are crafted using high‑quality materials and undergo careful quality checks to ensure durability and comfort. Our modern single sofas are designed for everyday use in living rooms, bedrooms, offices, and relaxation spaces.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 7–14 business days, while international orders may take 7–21 business days depending on customs clearance and destination.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@roomzera.com with photos of the issue. We will arrange a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, Roomzera ships worldwide. Please note that customs fees, import duties, or taxes may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After an order has been processed or shipped, cancellations or modifications may no longer be possible. Please contact us immediately if you need assistance.
Contact Information
📧 Email: service@roomzera.com
📞 Phone: +852 3611 2736
📍 Address:
Unit 1205, 12/F, Sunbeam Centre
27 Shing Yip Street
Kwun Tong, Kowloon
Hong Kong